I watched a family of four lose their entire vacation budget in under twenty minutes because they checked their Detroit International Airport Flight Status at the wrong time from the wrong source. They were sitting in a suburban living room in Novi, looking at a third-party travel app that showed their flight to Paris as "On Time." They didn't account for the fact that a massive snow squall had just hit the McNamara Terminal, or that the incoming aircraft was currently diverted to Cleveland. By the time they reached the check-in counter, the flight was canceled, every local hotel room was booked by five hundred other stranded passengers, and the next available seat wasn't for forty-eight hours. They spent
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